Licensing information

Ohana WM Limited (FSP721412) trading as Ohana is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Nature and scope of the advice

We provide research-based financial advice, implementation and on-going service in regard to cash management, KiwiSaver, superannuation, investment and retirement planning.

We may provide you with advice on a wide range of products. We recommend the electronic investment administration service (also known as a wrap platform), provided by Consilium, for holding clients’ investments.

Our Fees

We will charge a fee for the financial advice that is provided to you. We will provide further information about the relevant fees when we know more about your financial needs. The exact fees we will charge will be confirmed at the time the advice is provided.

The fee charged will depend on the nature of the financial advice and service that we provide and may include:

Analysis and Plan Fee - for analysing and preparing your investment plan.
Implementation Fee for implementing your investments.
Ongoing Service and Monitoring Fees – for providing ongoing help, advice, reviews, updating of investment plans and service, as well as administration and monitoring of any lump-sum investments, to ensure your investment strategy remains on track.
One off fees – for general consulting services and additional work not covered by the above fees, based on an hourly rate.

Fees to other parties

If you use the Consilium Platform for your investments, you will pay a fee for use of this service, based on the value of your invested funds.
If you invest in another fund, you may be required to pay fees to that fund provider.

Conflicts of interest and incentives

Commission – KiwiSaver

If you invest funds in KiwiSaver, we may receive a servicing commission from the provider. This commission does not affect your contributions or your end results because this is paid from the management fee charged by the fund manager and is generally fixed regardless of whether or not an intermediary is used.

Other arrangements

Fee and Revenue Sharing – We often work with other professionals such as accountants, lawyers or insurance specialists to best look after your needs. Occasionally we may share fees or revenue with them to reflect the time spent working together.
Nathan Cohen is the sole adviser as well as the sole director and a joint shareholder of Ohana WM Limited. Nathan is remunerated as shareholder and director of the company, primarily by drawings and shareholder salary. Ohana WM Limited receives all client fees and any commissions that are generated by him.
From time to time, certain product providers may provide us with support services, including training and education.

To ensure we prioritise your interests:

We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
We provide fee-for-advice and rebate any brokerage and commissions where possible
Nathan Cohen, our sole adviser, undergoes annual training about how to manage conflicts of interest.
Our policy is to refuse all incentives and gifts from product providers
We undertake an annual independent Compliance Assurance Review by a reputable, external compliance provider.

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: (03) 925 8370
Email: contact@ohanawm.co.nz
Write to: PO Box 33375, Christchurch 8244

When we receive a complaint:

We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 3 days. We may contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, the Insurance and Financial Services Ombudsman (IFSO). IFSO provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact IFSO:

Call: 0800 888 202
Email: ifso@ifso.nz
Write: PO Box 10-845, Wellington 6143

Our duties

Ohana WM Limited and Nathan Cohen have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

give priority to your interests;
exercise care, diligence, and skill;
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact us

You can contact us at: